Richard Carlton Consulting (RCC) is a professional solutions development company, with 20 years of experience developing custom FileMaker databases. RCC staff are FileMaker tested and “certified” with the rating of “platinum developer” – FileMaker, Inc.’s highest rating.

RCC specializes in working with our clients to produce custom databases that save the customer time and money. The database solutions we deliver are developed as the result of strong customer interaction and years of experience developing workflow management systems. Our preferred tool is FileMaker Pro; however, we are frequently called upon to connect FileMaker to other database systems, such as Oracle, MS SQL, or mySQL.

With our skill and experience, we have been able to work closely with FileMaker, Inc. (FMI) to provide testing, feedback, and other assistance for unreleased products. For the release of FileMaker 10 and 11, RCC contracted with FMI to deliver redesigned and improved "starter solutions." These were designed to provide beginning users with workable solutions, and to provide experienced users with ready-to-use building blocks for their own solutions.

Customer Service is an absolutely critical component of RCC's success. Each of our staff works with a customer to learn their business and to implement solutions that will provide measurable improvements. Solid communications – both written and verbal – are the cornerstone of good customer service.

Customer Expectations must be thoroughly evaluated and discussed to ensure that the solution provided matches the customer's needs and desires.

World Wide Support is an important component of customer service. RCC deploys engineers on both short and long term projects, both in the United States, but also in Europe, and Central America.

RCC is a FULL SERVICE database service company. We have extensive experience and resources that may be leveraged to solve a customer problem. When compared with other FileMaker developers, RCC's tremendous experience and resources mean that RCC's customers experience little risk when encountering technical challenges. Our goal is not to learn new technology at the customer's expense.

Database Add-Ons that your business might need:

  • External Sequel Source. This feature establishes a live two-way connection between FileMaker Pro and top SQL data sources.

  • Database to Web connectivity. Your or your customers can access information from your database via a web browser. (Learn More)

  • Automatic sending of emails. Database can easily be set up to send email to customers.

  • Automatic receipt and processing of in-bound emails is useful for managing customers accounts.

  • Printing and Scanning of Bar Codes. Bar codes are printed from (and later may be scanned into) the database using a selection of hardware accessories for the computer. (Learn More)

  • Deploying your own E-commerce system. RCC has extensive e-commerce experience (product catalogs, credit card processing and more).

  • Printing of single individual labels, and/or sheets of Avery labels.

  • Accessing your database from your iPhone or iPad. (Learn More)

  • Read bar codes with a hand held PDA, then communicate with your main database, hundreds of miles away, using wireless technology and the internet!

  • Credit Card Processing directly from your database! Process cards with or without an e-commerce system. (Learn More)

If any of this sounds good to you, then you probably need a Free Consultation by a Senior RCC Engineer.

(Click here for more information on this free service)